Regulations

TERMS AND CONDITIONS

General Conditions of Stay

Introduction

To ensure a pleasant stay at our Hotel, we invite you to carefully read the regulations and behavioral norms outlined below. By making a reservation, paying the deposit, the balance, and providing the credit card details, the guest fully accepts all the contractual conditions of the stay at our Hotel.

Booking Conditions

  • The reservation is considered confirmed only upon receipt of the deposit equal to 30% of the total stay (excluding any extras and tourist tax), to be paid via bank transfer.

  • The bank transfer details will be provided at the time of booking.

  • For short-term bookings, the communication of credit card details (number, expiration date, and security code) will be required as a guarantee.

  • Reservations are valid until 24:00 on the day of arrival. In case of arrival after this time, it is necessary to notify the reception in advance; otherwise, the room may no longer be guaranteed.

  • The balance of the stay, including extras and tourist tax, must be paid by the evening before departure.

Cancellations and Refunds

In case of cancellation of the reservation, the hotel will apply the following refund policies:

  • Up to 60 days before the arrival date → 100% refund of the deposit (free cancellation).

  • From the 59th day before the arrival date → no refund of the deposit.

  • No-show → penalty equal to 100% of the total booked stay.

  • In case of reduction of the stay or treatment for any reason, the customer is required to pay for the entire booked stay.

Check-in and Check-out

  • Check-in: from 15:00 on the day of arrival.

  • Check-out: by 10:00 on the day of departure.

  • Upon arrival, each guest must present a valid identification document for registration.

  • Reception is operational from 7:00 to 24:00.

Cleaning and Linen

  • The cleaning of the rooms and the towel change are done daily.

  • Additional linen: surcharge of € 3.00.

  • Sheet change: provided once a week for stays of at least 7 nights; for extra changes, a surcharge of € 5.00 per change.

  • Eco-friendly hotel: to request a towel change, please leave the towels on the floor. We invite guests to avoid wasting water and electricity by turning off taps and lights before leaving the room.

Tourist Tax

  • According to the current regulations of the Municipality of Salve, there is a tourist tax of € 1.80 per person per day, up to a maximum of 7 consecutive nights.
    Minors are exempt.

Services and Payment Methods

  • Accepted payment methods: cash, debit card, credit cards, bank transfer, and checks.

  • Rates are daily, regardless of the time of arrival.

  • Breakfast is served from 7:30 to 10:00.

    • It is forbidden to remove food from the buffet.

    • In case of intolerances or allergies, please inform the dining staff or reception.

Behavioral Norms

  • È strictly prohibited to smoke inside the rooms and the building. Smoking is allowed only in outdoor areas or on the terrace.

  • È prohibited to use stoves, food warmers, irons or other unauthorized appliances in the rooms.

  • Quiet hours: from 23:30 to 7:00.

  • Any damage to the structure or furnishings will be charged to the responsible guest.

  • È prohibited to allow access to the rooms to unregistered persons. External visitors must be authorized by the reception and leave an identification document.

Safety and Responsibility

  • The Management declines all responsibility for valuables not kept in the room safes or not deposited at the reception.

  • In case of emergency, it is possible to contact the reception (by dialing 9 from the room phone) or the emergency numbers 112/113.

  • In case of service interruptions (electricity, water) due to external suppliers, the Management is not responsible and is not obliged to provide refunds.

Final Clauses

  • The Management reserves the right, at its discretion, to remove customers who repeatedly violate the rules of the establishment, adopt inappropriate behavior, disturb other guests or staff, or cause damage to the furnishings. In these cases, no refund will be provided, and the Management reserves the right to take legal action for compensation of damages incurred.

  • A copy of these regulations is available at the reception for anyone wishing to consult it.

  • By confirming the reservation, the guest declares to have read, understood, and accepted the present General Conditions of Stay.

Regulatory References

  • Legislative Decree 185/99 (implementation of Directive EC 97/7/EC).

  • Legislative Decree 50/92 (implementation of Directive EC 85/577/EC).